6 signs that your business is ready for customer service automation

6 signs that your business is ready for customer service automation

Automation is a buzzword right now, and there are plenty of companies in the industry who will tell you that it works for anyone, no matter what their size, sector or sales.  We’re here to tell you… that’s not quite true! Sure, automation can deliver significant savings in time and money for a whole range […]

8 reasons to move your inbound calls over to messaging

At a Salesforce conference in 2019, AirAsia’s chief customer happiness officer Adam Geneave announced that the airline would be closing all their inbound call centers, and instead using an AI-powered chatbot to handle customer inquiries.  Geneave put it quite simply, “Nobody wants to sit on hold to a voice call center anymore. Life is about […]