Thank you for booking with our team. Someone will be reaching out you shortly.

Please watch the presentation in full before the call.

Schedule a Demo
We work with top brands across all verticals to reduce spend and increase service levels

Case Studies

This business cut two-thirds of their support tickets within a single week
chatnew
New-2HTZoneMoneyShot2-1536x743
New-HTzoneMoneyShot3-1536x753
HTzone

Implementation time: 7 days

Before: HTzone was using an outdated help-desk tool that prevented them from effectively sorting, classifying, and prioritizing tickets, creating significant admin overheads.

After: The automated system performs the work of 6 service representatives, sorting and categorizing tickets and adding them to an automated resolution process.

Cost per ticket: 3$US

Monthly savings: 10,000$US

Uri Ironi, VP Projects and B2B
Quote

“We had lots of tickets, a really serious pile-up of tickets, and we got to a point where we were dealing with a tremendous volume of multiple tickets from the same customer in various channels. The auto-resolution of tickets resulted in a two-thirds decrease in the number of tickets. The system also allowed for more ordered work and we could really find our way out of the chaos we were in.”

Impact

Within one week, HTzone went from manually solving all order status tickets and duplicate tickets to an automated system handling two-thirds of the tickets and a verified increase in customer satisfaction, with numerous positive testimonials.

Automatically removing duplicates cut this company’s tickets by 15%

new1Image6
New2Image6
Lupa

Implementation time: 7 days

Before: Manual identification of double inquiries

After: Duplicate tickets are resolved automatically – a 15% reduction

Odelia Shiron, IT Manager
Quote

“We got a positive recommendation about Adelante, and they turned out to be great partners backing up this technology. At every stage, we felt as if we were being supported from all directions and not only focused on solving support requests, and that’s the point.”

Impact

In just 7 days, Lupa implemented our solution and moved from manual to an automated resolution of their many duplicate support tickets. The result was a reduction of approximately 15% in total ticket volume, cutting costs significantly.

Solve Tickets in Zendesk Automatically

Stop wasting hours resolving Zendesk tickets and clear the backlog of “thank you” messages clogging up your queue.