Stop wasting time resolving tickets because of thank you messages.

Get it now for a special price 49$ 20$ per month

More than 50 Zendesk clients (and counting...)

Immediate Benefits

Using our add-on will save you tons of working hours every month. Imagine that solving a ticket with only a thank you message, your customer service agent needs to:
– Enter the ticket.
– Understand that this is just a thank you message from the customer.
– Close the ticket and return to the ticket’s queue.

Add to this time how long it takes him to load the ticket, return to the queue, and how much time it takes for his computer to respond… that’s at least 10 seconds of work, which aren’t really needed.

Our solution allows you to resolve these tickets automatically. Assuming that you reopen 5000 tickets per month because of thank you messages it’s equal to about 14 hours of work that are wasted per month.

How does it work?

After solving the ticket, the customer may send a thank you message. He can write expressions like ‘ thank you very much’, ‘thank you very much for the help’, you are the best’, etc.

Our plugin reads the message, identifies that it is a message that includes only those phrases, and nothing else (for example, the customer didn’t have any additional request), and returns the ticket to a solved status so that you do not have to resolve it. We will also send back a thank you message to the customer.

Your customers will not feel any difference, but your agents will stop resolving tickets that have already been solved, and the frustration of performing an unnecessary task will disappear!

Official Partners for

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FAQ

No, you only pay for what you use.

If at any point during the first 30 days you’re unhappy with the service for any reason, let us know and we’ll try to fix it. If you’re still not happy, we’ll refund your payment in full.

The solution does not depend on language, and would work regardless of the language used by your agents or customers.

Yes- all you need to do is install our plugin and we’ll start processing tickets automatically.

After purchasing, you’ll receive the installation instructions from us by email.

Yes, we support all written channels like WhatsApp, email, Facebook, web forms, SMS and chats.

Using our add-on will save you tons of working hours every month. Imagine that solving a ticket with only a thank you message, your customer service agent needs to:
– Enter the ticket.
– Understand that this is just a thank you message from the customer.
– Close the ticket and return to the ticket’s queue.

Add to this time how long it takes him to load the ticket, return to the queue, and how much time it takes for his computer to respond… that’s at least 10 seconds of work, which aren’t really needed.

Our solution allows you to resolve these tickets automatically. Assuming that you reopen 5000 tickets per month because of thank you messages it’s equal to about 14 hours of work that are wasted per month.

We’re official partners for the last three years, you can find us on the Zendesk marketplace. We work with dozens of customers and have the case studies to prove it.

 

Yes, all our clients receive support via WhatsApp email

The plugin works the moment you connect it to Zendesk.