Introducing the Thank you App!

Stop wasting hours of time per month resolving Zendesk tickets because of “thank you” messages.

 

Take a look at the plugin in action:

Stop wasting hours of time per month resolving Zendesk tickets because of “thank you” messages.

(Get it for free now)

Used by dozens of Zendesk clients (and counting!)

Our add-on can save you from wasting hours of agent time every month. How?

Well, once you’ve solved a ticket in Zendesk, more often than not your customer will send a final response just to say something like “thanks very much”, “thank you for the help” or “great job!”

Of course it’s great to know your customer is happy with the service, but let’s be honest – it’s annoying that every time this happens, it reopens the ticket in the queue.

One of your agents has to manually load the ticket, check the response, realise there’s no further requirement and close it.

OK, maybe that only takes 15 or 20 seconds for each ticket – but that time soon adds up when you’re working with substantial volumes, so there’s a significant and unnecessary cost to you.

If you reopen 5,000 Zendesk tickets per month simply because of “thank you” messages, you’re looking at about 14 hours of wasted work per month – that’s a couple of full days for one agent.

Our solution allows you to resolve these tickets automatically.

Our innovative Zendesk plugin works in the background and:

  • Reads the message to identify key phrases that indicate a “thank you” response (we’ve tested 800+ variants)
  • Confirms there’s no additional request included
  • Switches the ticket back to “solved” and resolves it
  • Sends a custom “thank you” message to the satisfied customer

 

All this happens within seconds, so there’s no backlog of “thank you” messages clogging up your queue.

From the customer’s point of view – nothing has changed.

From your agent’s point of view – fewer frustrating, repetitive tasks to clear.

And from a business point of view – a better service, with lower cost.

What about other languages?

We automatically translate any messages or comments, so we’re able to detect and deal with “thank you” messages in virtually any language.

Who is this plugin designed for?

Our “thank you” plugin is an ideal solution for any business using Zendesk who deals with upwards of 1,000 customer tickets per month, and the more tickets you have, the more time and money we can save you.

It’s completely scalable, so even the busiest service desks will be able to handle those unnecessary tickets without lifting a finger.

Stop wasting your agents’ time and your budget replying manually to every extra “thanks” that customers send your way.

Show them you appreciate them with a prompt automated response and move on to the next urgent issue, helping to reduce wait times.

Is my data secure?

Absolutely – we don’t store any of your messages or metadata long term. Once processing is complete, everything is completely erased and no logs are kept. Access is via an encrypted API key which is stored on a secured tokenization platform.

We work with top ecommerce brands across all verticals to reduce spend and increase service levels.
Official Zendesk Partners
About Us

We founded Adelante in response to our own challenging experience in the customer service department in the family business.

Many tickets were accumulating, the follow-up was complex, and sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets. We weren’t providing a level of customer service we could be proud of, and yet we were still spending significant time and money on the problem.

So we took a step back and developed Becky – a virtual SuperAgent – to handle many of the common, simple, and duplicate tickets, freeing up our support agents to work on more complex issues.

Because we understood the problem first-hand, we were able to design a comprehensive solution that addressed the real challenges faced by businesses like ours.

It was a resounding success, and soon we were fielding questions from other business owners in our network who were interested in bringing Becky onboard themselves.

We invested in developing Becky to integrate with every major e-commerce solution and shipping service- and now she’s ready to work for you!

Tamir Bashkin
CEO

Gil Bashkin
Customer Support

Arik Tulchinsky
Head Of Sales

Liad Yosef
Automation Developer

Noga Hershkovich
Office Manager