Zendesk Express
Don’t waste another minute trying to implement Zendesk on your own.
Imagine a hassle-free way to go live in 7 days.
Our innovative method is centered on the customer experience and allows you to start working with Zendesk in 7 days or less—no worry, no hassle
A Zendesk implementation seems difficult, but it doesn’t have to be. Our setup process is the most efficient way of getting started—created by a Zendesk Certified Partner.
What Our Clients Say
Would this work for your business?
If you’re running a customer service desk—yes it’s for you. If you’re worried your service levels aren’t what they could be—yes it’s for you. If you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure—then yes, it’s for you.
- You can make significant time and cost savings getting Zendesk up and running.
- You can reduce the onboarding period—getting it working as quickly as possible.
- You can eliminate the risk of making costly mistakes while learning the system.
- You can scale your business with fewer employees than you think are necessary.
We know this works because we’ve been right where you are now.
We developed Zendesk Express in response to our own challenging experience—running a customer service department in the family insurance business.
Tickets were accumulating, the follow-up was complex, sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets.
Because we understood the problem first-hand, we were able to design a comprehensive method for setting up Zendesk that addressed the real challenges faced by businesses like ours.
It was a resounding success, and soon we were fielding inquiries from other business owners in our network. Now you too can benefit from our experience.
To get started, you’ve basically got 4 options.
Do it all in-house | Use a contractor | Use Zendesk Services | Work with Adelante! | |
|---|---|---|---|---|
Zendesk certified? | No | Maybe | Yes | Yes |
Pricing model
| Salaried | Hourly | Hourly | Fixed price |
Go-live time
| Months
| Months
| Months | 7 days max
|
Project management | Usually no
| Extra cost | Shared access | Dedicated PM |
Staff onboarding | Self taught | Extra cost | Extra cost | Included |
Video resources | No | No | No | Yes |
Post-implementation Support | No | Maybe | Yes | Yes |
Cost:
| Tens of thousands of US$ + wasted time
| Unpredictable | Starts at $25,000+ | A fraction of the time and money you’d pay any other way |
Case Studies
As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:
Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”
“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”
“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”
“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”
“Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.
Here’s what is going to happen when you work with us:
- You benefit from our years of experience implementing Zendesk.
- You get the latest best practice guidance from a Zendesk Partner.
- You will be able to solve more requests with fewer employees.
- Your Zendesk platform will be operational much sooner.
- You’ll receive in-depth video resources to train your staff.
And you can immediately start solving tickets via the platform—focusing on what matters to your customers..
Proven Process. Fast Results
Plans and Pricing
Express
$3300
$2799
- Basic Zendesk Setup
- Channels connections.
- Basic Automations and Workflows
- Improved WhatsApp capabilities.
- eCommerce integrations.
- Guidance on CRM integration.
- Reports training.
- Ticket Classification.
- Macro training.
- Agents onboarding
- Support
Express Plus+
$7000
$4199
- Basic Zendesk Setup.
- Email Template Design.
- Channels Connections.
- Advanced Automations and Workflows.
- Answer Bot Setup
- Full WhatsApp Capabilities.
- eCommerce Integrations.
- CRM Integration.
- Report Creation and Training.
- Ticket Classification.
- Transfer your Macros from Another Platform.
- Multi Brand Set Up.
- Help Center Set Up.
- Transfer Your Help Center from Another Platform.
- Agents Onboarding
- Support
Enterprise Set Up
Contact us
- Basic Zendesk Setup.
- Email Template Design.
- Channels Connections.
- Advanced Automations and Workflows.
- Custom Workflows.
- Answer Bot Setup
- Full WhatsApp Capabilities.
- eCommerce Integrations.
- CRM Integration.
- Custom Integrations
- Report Creation and Training.
- Custom Reports.
- Ticket Classification.
- Transfer your Macros from Another Platform.
- Multi Brand Set Up.
- Help Center Set Up.
- Transfer Your Help Center from Another Platform.
- Custom Chatbots.
- Agents Onboarding.
- Support
A Plan For Every Zendesk
Feature | Express | Express Plus | Enterprise |
|---|---|---|---|
For Companies Using | |||
Zendesk Suite Plan | Team and Growth | Pro | Enterprise and Above |
Basic Zendesk Setup | |||
Creating agent user accounts on the Zendesk platform. | |||
Activating CSAT and creating automated workflows to improve response rates. | |||
Setting up the SLA, so you can know when a ticket needs to get a response | |||
Setting up business hours so customers can know when you’re available to respond | |||
Help with DNS and email settings, so outgoing emails will be delivered successfully | |||
Designing your email template to make it stand out to customers. | |||
Setting up automated workflows that will make your use of the platform much more efficient | 10 Automated workflows | 15 automated workflows | Custom amount |
Setting up custom views, so agents won’t miss tickets. | |||
Channels | |||
Connecting your email channel | |||
video tutorials for connecting the WhatsApp, Facebook, Instagram, SMS and Phone channels
| |||
Activate Messaging and train your team on using the Flow Builder | |||
Connect your channels for you | Paid Option | Paid Option | |
Automations | |||
Training for your admins on how to create automated workflows in Zendesk | |||
Setting up automated workflows that will make your use of the platform much more efficient | 10 Automated workflows | 15 automated workflows | Custom amount |
Activating and configuring Answer Bot with email and web forms | |||
Create custom automation workflows | |||
WhatsApp | |||
Send outgoing messages to your customers | (Included Up to 250 conversations per month) | (Included Up to 250 conversations per month) | (Included Up to 250 conversations per month) |
Respond anytime regardless of the 24 hours rule | |||
Adelante Switch – IVR to WhatsApp redirection | |||
WhatsApp chatbots with Buttons and Lists | |||
Integrations | |||
Ecommerce integrations to Shopify, Magento and Woocommerce | |||
Connect your CRM to Zendesk | Training | ||
Custom integrations | |||
Reports | |||
Reports training for your admins to make sure you know how to use Zendesk reporting platform | |||
Setting up categories for reporting on ticket subjects, so you can know why customers are contacting you | |||
Creating a report to measure ticket subjects and the general performance of your CX team | |||
Custom Reports | |||
Multi Brand | |||
Creating separate brands to help you manage the performance of different customer facing identities | |||
Macros | |||
Guidance on how to create pre-made answers for the agents, so they don’t have to write the same answers from scratch every time. | |||
Import your Macros from another help center into Zendesk | |||
Agent Onboarding | |||
Video training for your agents, to make sure they are familiar with the platform and know how to operate it | |||
Training on Zendesk Tasks and how to use them | |||
Real world examples on how to use the Zendesk platform | |||
Chatbots
| |||
Advanced Chatbot platform with pre-made conversation scripts so you can go live quickly. | (Included Up to 250 conversations per month) | (Included Up to 250 conversations per month) | |
Connect Chatbot to any channel – Web, Facebook and WhatsApp | |||
Help Center
| |||
Video tutorial on how to create Knowledge Base articles, so both agents and customers can quickly find answers | |||
Help setting up your help center on your domain | |||
Opening your help center and creating content categories | |||
Creating a customized contact form in your website and mobile app | |||
Import your help center articles into Zendesk Guide | |||
Migrate your help center from another platform into Zendesk | |||
Support
| |||
One month support after implementation | |||
Meet Our Team
Tamir Bashkin
CEO
Yael Zamler
Customer Success
Liat Arad
HR
Noga Hershkovich
Office Manager
Ines Hosman
Automation Developer
Matthew Coffery
Marketing
Liana Buenaventura
Marketing
Tomas Vait
Zendesk Admin
FAQ
No, you only pay once for the setup fee.
If at any point during the first 30 days you’re unhappy with the service for any reason, let us know and we’ll try to fix it. If you’re still not happy, we’ll refund your payment in full.
You can calculate your hourly rate and assuming it’s going to take you about 20 hours to learn Zendesk and get everything set up, you can quickly calculate the ROI.
We’re certified Zendesk partners who’ve been around for 3 years now. Check out our customer testimonials and list of clients here: adelante.co.il
We provide support regarding the setup and the videos, and are happy to help you with other Zendesk related questions or projects with paid support?
Only during the initial setup, afterwards, you can change the password and we do not need to maintain any ongoing access.
100% Satisfaction Guaranteed
If you’re not completely satisfied with the results you get when you implement, you can claim a full refund in the first month!
