If youโre a CEO or customer service manager looking at implementing Zendesk in your organisation, read on to find out how you could save up to $2,000 while streamlining the setup process.
You could make significant time and cost savings, while also reducing the onboarding and spin-up period – getting Zendesk working for you as quickly as possible.
Plus, youโll eliminate the risk of making costly mistakes while youโre still getting to grips with the new system.
Many CEOs we speak to can see the value in platforms like Zendesk, but donโt have the available time or the in-house expertise to make the transition – plus, theyโre worried about customer service levels dropping off as their staff familiarise themselves with the new platform.
If youโre in a similar position, youโve come to the right place…
Why work with us?
If youโre a CEO or senior executive in an ecommerce business, you know that great customer service is vital to your success.
Building trust, driving repeat business, increasing lifetime value – all of these things impact the bottom line.
But what many leaders donโt yet realize is that much of the human effort and time spent on providing that service can actually be handled more efficiently by technology.
If youโre currently running a staffed service desk or customer portal, and if youโre frustrated by duplicate requests, misdirected inquiries, and constant pressure, then youโve come to the right place.
Weโre already helping companies just like yours think differently about customer service – and resolve their inquiries faster and more efficiently.
Case Studies
Implementation time: 7 days
Before: HTzone was using an outdated help-desk tool that prevented them from effectively sorting, classifying, and prioritizing tickets, creating significant admin overheads.
After: The automated system performs the work of 6 service representatives, sorting and categorizing tickets and adding them to an automated resolution process.
Cost per ticket: 3$US
Monthly savings: 10,000$US
โWe had lots of tickets, a really serious pile-up of tickets, and we got to a point where we were dealing with a tremendous volume of multiple tickets from the same customer in various channels. The auto-resolution of tickets resulted in a two-thirds decrease in the number of tickets. The system also allowed for more ordered work and we could really find our way out of the chaos we were in.โ
Within one week, HTzone went from manually solving all order status tickets and duplicate tickets to an automated system handling two-thirds of the tickets and a verified increase in customer satisfaction, with numerous positive testimonials.
Automatically removing duplicates cut this companyโs tickets by 15%
Implementation time: 7 days
Before: Manual identification of double inquiries
After: Duplicate tickets are resolved automatically – a 15% reduction
“We got a positive recommendation about Adelante, and they turned out to be great partners backing up this technology. At every stage, we felt as if we were being supported from all directions and not only focused on solving support requests, and that’s the point.”
In just 7 days, Lupa implemented our solution and moved from manual to an automated resolution of their many duplicate support tickets. The result was a reduction of approximately 15% in total ticket volume, cutting costs significantly.
13.8% ืืืงืืื ืืคืืืื ื ืคืชืจื ืืฆืืจื ืืืืืืืืช
ืชืืจืื ืชืืืื: ืืืื 2020
ืืคื ื: ืืื ื
ืืืจื: 13.8% ืืืืืงืืื ื ืคืชืจื ืืฆืืจื ืืืืืืืช
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Here's the truth
Our core belief is that every business can scale with fewer employees than they think necessary at first, and Zendesk can help achieve that.
The problem is that Zendesk requires some setup to work correctly and learning how to set it up right takes time and money.
Weโre the only company helping businesses who are just starting out with customer service (employing five agents or less) to get their Zendesk instance up and running quickly and efficiently.
Hereโs what happens when you work with us:
- You benefit from our years of experience implementing Zendeskย
- You get the latest best practice guidance from a Zendesk Partner.
- You will be able to solve more requests with less employees.
- Your Zendesk platform will be operational within 24 hours.
- Youโll receive in-depth video resources to train your staff
- You will feel successful and motivated because youโre only focusing on what matters to your customers.
Our background
You can also develop this in-house or use a devshop that doesnโt specialize in ecommerce customer service.
But itโs a complicated process. You need to work to connect at least 4-5 different APIs, take care of the infrastructure 24/7, monitor for API changes, make sure the solution is secure, monitor usage limits of those APIs, and generally make sure that things donโt break down.
And suddenly, a one-week task just became six months of workโฆ
Option oneย
Hire a consultant to set up Zendesk for you manually. Once youโve found the right person, they should be able to do this without any mistakes – but youโll be tied to their schedule, and theyโll come at a substantial day rate.
Option twoย
Do it yourself. The bottom line cost might be lower, but itโll take more time than you think when you factor in the additional skills youโll most likely need to learn, the time spent on implementation and testing, and figuring out how best to use the solution in your business.
Option three
(Hint: this is the one you should be going for!) Use our solution and have your Zendesk set up, configured and ready to go within 24 hours and for a tenth of the price youโd spend hiring someone to do it.
If youโre a business with five customer service agents or less who wants to get up and running with Zendesk in the most efficient way, the right choice is obvious!
And you wonโt be the first. Dozens of business owners have used our service to achieve fantastic results:
- HTZone came to work with us when they were looking for a partner to help them grow and develop their Zendesk operation.
- Practi came to us as they were growing their customer service team from 12 to 45 and needed help making it work.
- Yarin-Shahaf established a team of 10 employees working on customer service and brought down their response times from days to minutes.
- Finupp worked with us to set up their entire customer service department.
- We helped Arbox reduce their customer service tickets count by 30%.
- Green Invoice needed our help managing their tickets as they scaled up their customer service team.
Once you sign up, weโll ask you to complete a quick form so we can learn about your customer service operations: when you work, what channels you communicate with your customers on, and whatโs the best setup for you.
Based on your responses, our automated system configures and sets up Zendesk to fit your unique needs.ย
Thatโs it! You can immediately start solving tickets via the platform.
Doing this via a consultant would cost you at least $3,000 (consultants charge a minimum of $600 per agent).
Instead of paying $3,000 per ticket for a consultant or in your time, we are offering this to you for only $600 – a one time fee.
All you need to do is book a call to get started.
We can only take on 10 new customers per month so make sure you grab your spot or you will miss out
**Extra bonus**
For a limited time, weโre offering an in-depth Zendesk consultation call (included in the price), so you can ask us everything you ever wanted to know about the platform. As an official Zendesk Partner, weโll steer you in the right direction.ย
We provide a money-back guarantee for the first 30 days – if after 30 days youโre not happy with the service, let us know and youโll receive a full refund.
You get:
- Automatic setup of Zendesk
- Savings of $3000 in consultant fees (or at least 20 hours of your time).
- Free Zendesk support calls.
Our offer is only available for 10 clients a month.
If youโre not happy after 30 days, weโll give your money back.
All you need to do is sign up here.
FAQ
No, you only pay once for the setup fee.
If at any point during the first 30 days youโre unhappy with the service for any reason, let us know and weโll try to fix it. If youโre still not happy, weโll refund your payment in full.
You can calculate your hourly rate and assuming itโs going to take you about 20 hours to learn Zendesk and get everything set up, you can quickly calculate the ROI.
Weโre certified Zendesk partners whoโve been around for 3 years now. Check out our customer testimonials and list of clients here: adelante.co.il
We provide support regarding the setup and the videos, and are happy to help you with other Zendesk related questions or projects with paid support?
Only during the initial setup, afterwards, you can change the password and we do not need to maintain any ongoing access.
We founded Adelante in response to our own challenging experience in the customer service department in the family business.
Many tickets were accumulating, the follow-up was complex, and sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets. We werenโt providing a level of customer service we could be proud of, and yet we were still spending significant time and money on the problem.
So we took a step back and developed Becky – a virtual SuperAgent – to handle many of the common, simple, and duplicate tickets, freeing up our support agents to work on more complex issues.
Because we understood the problem first-hand, we were able to design a comprehensive solution that addressed the real challenges faced by businesses like ours.
It was a resounding success, and soon we were fielding questions from other business owners in our network who were interested in bringing Becky onboard themselves.
We invested in developing Becky to integrate with every major e-commerce solution and shipping service- and now sheโs ready to work for you!
Tamir Bashkin
CEO
Gil Bashkin
Customer Support
Arik Tulchinsky
Head Of Sales
Liad Yosef
Automation Developer
Noga Hershkovich
Office Manager