Zendesk Reignite

Scaling up your ecommerce business? Ensure you’re getting the maximum value from your Zendesk subscription.

We work with top brands across all verticals to maximize results and increase service levels.

We deliver the plugins, reports, integrations, and add-ons which will level up your Zendesk platform as your business grows.

It’s the only way to ensure you get the best return on your investment—while working with a Zendesk Certified Partner.

What our clients say

Would this work for your business?

If you’re running a growing customer service desk—yes. If you’re in the process of scaling up—yes. If you find yourself at the point where you need to level up your processes and workflows to meet increasing customer demand, but you don’t want to throw money at the problem—this is definitely what you need.

  • You can do more with Zendesk, without having to spend months on training.
  • You can add the extra functionality your growing team needs quickly and easily.
  • You can streamline your workflows and automate customer communications.
  • You can achieve all the above within a limited customer service budget.



We know this is possible because we tested the principle with our own business.

We spent significant time and effort learning everything there is to know about ZenDesk—identifying the killer features not everyone knows about and building our own plugins or add-ons when we couldn’t get the platform to do what we needed. 

And we stress-tested everything we learned while running our own company, condensing our knowledge of the platform to concentrate on the features that have the most impact on growing businesses—the ones that make a tangible difference to the bottom line.

We got so good at it that we became an official Zendesk partner, and started helping other businesses achieve the same results.

Now we’re a one-stop shop for e-commerce businesses who need to level up their customer service through Zendesk to help them scale. 

Zendesk Reignite focuses on 5 key areas:

  • Implementing new Zendesk features to address new business needs.
  • Rightsizing your Zendesk spend to make more of your budget.
  • Adding custom reports, plugins, and integrations to extend functionality.
  • Connecting WhatsApp, and using a chatbot for faster communication.
  • Automating your workflows to reduce administrative overheads.

If you’re currently running a staffed service desk or customer portal, and if you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure, then you’ve come to the right place.

We’re already helping companies just like yours think differently about customer service – and resolve their inquiries faster and more efficiently with Zendesk.

Setting up Zendesk involves four main stages:
Configuring the system to your exact requirements
Implementing fully featured integration with WhatsApp API
Integrating Zendesk with your CRM and external systems
Onboarding and training your customer service agents

There are a few ways you can achieve this: 

Do it all in-house
Use a contractor
Work with Adelante!
Zendesk certified?
No
Maybe
Yes
Pricing model
Salaried
Hourly
Fixed price
Implementation
Months
Months
Weeks
Project management
Usually no
Extra cost
Dedicated PM
AI chatbot
No
No
Yes
Automated workflows
No
Maybe
Yes
Staff onboarding
Self taught
Extra cost
Included
Video resources
No
No
Yes
Free phone support
No
No
Yes
Cost:
$$$
$$$$
$$

Case Studies

As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:

Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

“Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

Why work with Adelante?

  • You’ll identify new ways to get Zendesk working for you, which address your changing needs as you grow. 
  • You’ll extend the functionality of the platform with seamless integrations and innovative plugins.
  • You’ll be able to automate repetitive and simple tasks and do more with fewer staff.
  • You’ll speed up communications, using the channels your customers prefer—like WhatsApp or webchat.


And you’ll be free to
scale your business as rapidly as you like—without ballooning costs, excessive recruitment, or a drop in service levels.

Proven Process. Fast Results

Reignite Basic

$7700 $5700

One time payment for companies on Zendesk Team and Growth plans
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Single report creation
  • CRM integration.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Custom integrations.
  • Macro training.
  • Agents training.
  • Support

Reginite Plus

$11000 $8900

One time payment for companies on Zendesk Pro&Enterprise Plans
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Multiple reports creation
  • CRM integration.
  • Answer Bot setup.
  • Chatbot set up through Zendesk Flow Builder.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Multiple custom integrations.
  • Help Center setup and customization.
  • Multi-brand setup.
  • Macro training.
  • Agents training.
  • Support

Enterprise Reignite

Contact us

For Enterprise companies with more than 20 customer service agents
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Multiple reports creation
  • CRM integration.
  • Answer Bot setup.
  • Chatbot set up through Zendesk Flow Builder.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Multiple custom integrations.
  • Help Center setup and customization.
  • Multi-brand setup.
  • Transfer Your Help Center from Another Platform.
  • Custom Chatbots.
  • Agents Onboarding.
  • Support

A Plan For Every Zendesk

Feature
Express
Express Plus
Enterprise
For Companies Using
Zendesk Suite Plan
Team and Growth
Pro
Enterprise and Above
Basic Zendesk Setup
Creating agent user accounts on the Zendesk platform.
Activating CSAT and creating automated workflows to improve response rates.
Setting up the SLA, so you can know when a ticket needs to get a response
Setting up business hours so customers can know when you’re available to respond
Help with DNS and email settings, so outgoing emails will be delivered successfully
Designing your email template to make it stand out to customers.
Setting up automated workflows that will make your use of the platform much more efficient
10 Automated workflows
15 automated workflows
Custom amount
Setting up custom views, so agents won’t miss tickets.
Channels
Connecting your email channel
video tutorials for connecting the WhatsApp, Facebook, Instagram, SMS and Phone channels
Activate Messaging and train your team on using the Flow Builder
Connect your channels for you
Paid Option
Paid Option
Automations
Training for your admins on how to create automated workflows in Zendesk
Setting up automated workflows that will make your use of the platform much more efficient
10 Automated workflows
15 automated workflows
Custom amount
Activating and configuring Answer Bot with email and web forms
Create custom automation workflows
WhatsApp
Send outgoing messages to your customers

(Included Up to 250 conversations per month)

(Included Up to 250 conversations per month)

(Included Up to 250 conversations per month)
Respond anytime regardless of the 24 hours rule
Adelante Switch – IVR to WhatsApp redirection
WhatsApp chatbots with Buttons and Lists
Integrations
Ecommerce integrations to Shopify, Magento and Woocommerce
Connect your CRM to Zendesk
Training
Custom integrations
Reports
Reports training for your admins to make sure you know how to use Zendesk reporting platform
Setting up categories for reporting on ticket subjects, so you can know why customers are contacting you
Creating a report to measure ticket subjects and the general performance of your CX team
Custom Reports
Multi Brand
Creating separate brands to help you manage the performance of different customer facing identities
Macros
Guidance on how to create pre-made answers for the agents, so they don’t have to write the same answers from scratch every time.
Import your Macros from another help center into Zendesk
Agent Onboarding
Video training for your agents, to make sure they are familiar with the platform and know how to operate it
Training on Zendesk Tasks and how to use them
Real world examples on how to use the Zendesk platform
Chatbots
Advanced Chatbot platform with pre-made conversation scripts so you can go live quickly.

(Included Up to 250 conversations per month)

(Included Up to 250 conversations per month)
Connect Chatbot to any channel – Web, Facebook and WhatsApp
Help Center
Video tutorial on how to create Knowledge Base articles, so both agents and customers can quickly find answers
Help setting up your help center on your domain
Opening your help center and creating content categories
Creating a customized contact form in your website and mobile app
Import your help center articles into Zendesk Guide
Migrate your help center from another platform into Zendesk
Support
One month support after implementation

Meet Our Team

Tamir Bashkin

CEO

Yael Zamler

Customer Success

Liat Arad

HR

Noga Hershkovich

Office Manager

Ines Hosman

Automation Developer

Matthew Coffery

Marketing

Liana Buenaventura

Marketing

Tomas Vait

Zendesk Admin

FAQ

If most clients write you specific reasons (change of an order, returning an item, delivery questions etc) it will work.

We only need a way to classify your tickets under different subjects- we’ll help you with this, if you don’t have it right now.

During the setup, we’ll work with you to make sure you only need to enter the classification or order number using Zendesk’s macros, and our solution will start looking for duplicate tickets.

Our solution works with all communication channels: Phone, chat, email, SMS, WhatsApp, Facebook and ticket forms. All you need is a simple Zendesk setup.

You can use our ROI calculator to calculate your savings .

We’re certified Zendesk implementation partners who’ve been around for 3 years now. We are listed on Zendesk’s website (click here) and are working with dozens of clients.

Yes. All paid subscriptions include access to phone, WhatsApp and email support

Most companies go live and start seeing results within 7 days.

No, you only pay for what you use.

If at any point during the first 30 days you’re unhappy with the service for any reason, let us know and we’ll try to fix it. If you’re still not happy, we’ll refund your payment in full.

The solution does not depend on language, and would work regardless of the language used by your agents or customers.

During the setup process we’ll work with you to make sure you only need to enter the order number\classification of the ticket. We’ll automatically look for duplicates and closing them.

No, the tickets are merged and all the information is saved on the oldest ticket so you always have context for what the customer contacted you for.

100% Satisfaction Guaranteed

If you’re not completely satisfied with the results you get when you implement, you can claim a full refund in the first month!