"Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

“Adelante’s Personalized approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

“In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they could trust to deliver exactly what was promised without delays.”

“Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.”