Can you change my delivery address before it ships?
Trained on your brand. Acts across your tools. Gets better every day.
Your AI support agent that gets work done.
We build and run your AI agent so it doesn’t just answer customers: it checks orders, resolves issues, executes returns and reships, recommends products, and hands off when your team should step in.
Trusted by growing commerce and support teams
Converting high-intent conversations into revenue 24/7.
Fold shows how an AI support agent can turn repeated customer questions into useful answers, clean handoffs, and revenue moments.
The gap between AI answers and actions
Your customers don’t need another answer. They need the thing done.
01
Repetitive tickets keep pulling your team back.
Order changes, exchanges, delivery issues, product questions, discounts, and returns keep dragging skilled people into the same checks every day.
02
Most bots stop where the real work starts.
A customer needs an address changed, a label created, a refund checked, a product found, or a human looped in with context. FAQ answers don’t finish that work.
03
Growth turns small gaps into support debt.
Campaigns, holidays, absences, and weekend queues expose every weak spot in your support operation exactly when your brand needs to feel reliable.
Where bots break
The customer asks for action. The bot asks another question.
The customer needs an order checked, a return started, a reship approved, or a handoff with context. Generic bots keep the conversation moving without moving the work.
Generic support bot
Conversation stuck
Escalation risk
WHERE IS MY ORDER?! I paid for one-day shipping 5 days ago!!
Hello! Please provide your order number and we'll look into this.
I already gave it 3 times!! #28471
Can you confirm your email address before I continue?
AGENT AGENT AGENT
Sorry, I don't understand that yet. Please confirm your email address to continue.
Still waiting...120 minutes
Three ways to handle support volume
You can hire more people, add another bot, or put an AI agent to work across your support stack.
01
Hiring more agents
You add capacity, but every new agent still repeats the same checks across orders, policies, shipping, returns, and escalations.
02
Adding another bot
You answer FAQs faster, but your team still handles the tickets that need context, judgment, or action inside your tools.
03
Working with Adelante
We build and run your AI support agent so it answers customers, checks context, takes approved actions, and improves from real support work.
Introducing the Adelante managed AI agent
One AI agent connected to the tools where work happens.
Your helpdesk, store, shipping, payments, social, marketing, and reviews connect around one managed AI agent: so customer requests turn into completed support work.
AI Support Agent
Helpdesk
Store
Social
Marketing
Payments
Reviews
Shipping
Approved by the major app stores.
< 10s
First response time
Customers get a useful first response without waiting in the queue.
+95%
CSAT
Clear answers and completed fixes protect the customer experience.
24/7
Always on
Never sleeps or goes on vacation.
How it works
1
Resolves real support flows end-to-end
The agent is not just answering FAQs. It completes real ecommerce flows, in any language your customers use.
- Where Is My Order: tracks orders, delivery status, delays, and exceptions
- Returns and exchanges: checks order details, applies policy, and starts the right flow
- Coupons, promotions, delivery issues, damaged items, subscriptions, and login help
2
Acts as a sales assistant when the time is right
Once the immediate problem is solved, the agent can gently move into revenue-driving mode.
- Product search and discovery by size, style, use case, or image
- Smart recommendations based on preferences, stock levels, and cart context
- Follow-ups that keep the shopper moving without leaving the conversation
3
Less handovers and more human-in-the-loop
The agent works with your team and partners, not instead of them.
- Waits on feedback from your team or third parties, then continues with the customer
- Transfers only when needed, with the customer context already attached
Seamless Handoff
AI + human collaboration
AI
Conversation Summary
Customer: Sarah J. (#12345)
Issue: Custom engraving
Order: #ORD-8472
Transferring...
Human Agent: Mike
Thanks. I can help with the custom engraving.
4
Done-for-you, continuously improved
An AI Support Agent that is not another tool to manage.
- We review conversations and CSAT to spot gaps and opportunities
- We learn from real handovers and improve the agent
- We handle ongoing tuning and workflow updates
Performance Dashboard
Real-time insights
82%
Resolution Rate
4.8
CSAT Score
2.1s
Avg Response
1.2k
Tickets/day
Costs Less Than Your Next Support Hire
Get enterprise-grade AI support without the enterprise complexity or price tag
Starting at
$800/mo
Usage-based pricing that scales with you
AI Support Features
- 24/7 coverage across all channels (Email, Chat and Social Messaging)
- Multi-language support
- Seamless human handoff when needed
- Full Helpdesk logging & integration
- Deep e-commerce site actions (order updates, order retrieval, exchanges and returns)
- Self Learning recommendations based on tickets solved by agents
AI Sales Features
- Product recommendations
- Product search
- Proactive Approach based on visitor's page
- Stock awareness & availability checks
- Order Attribution in your store
Setup and Ongoing Optimization
- 100% Done For You Implementation and training
- Unlimited integrations
- Real-time analytics dashboard
- Enterprise security compliance
- Continuous support after going live
No setup fees. Pay only for what you use.
30-Day Money-Back Guarantee
We stand behind the results. If you're not happy with the agent's performance in the first 30 days, we'll refund your payment in full.
Questions before launch
What founders usually need to know first.
Clear answers on setup, channels, workflow coverage, human handoff, and who keeps the AI agent improving after it goes live.
What happens in the first 10 days?
Adelante maps your support flows, connects the channels and commerce tools, trains the agent on your policies, tests real ticket paths, and launches with monitoring. Your team reviews the important decisions, but we own the setup work.
What can the agent resolve beyond FAQs?
It can handle structured commerce work such as order status, address changes, returns, exchanges, damaged-product replacements, delivery issues, product questions, and recommendations. The goal is not a better canned answer; it is a completed support flow.
Does it work across email, WhatsApp, social, and helpdesk?
Yes. Customer messages feed into one AI agent, then the reply adapts to the channel. A WhatsApp reply can stay short and direct, while an email can include more detail and next steps.
How do we keep control over policies and tone?
You approve what the agent can say and do before launch. We train it on your macros, policies, examples, and brand voice, then keep tuning it from real conversations and team feedback.
What happens when a human needs to step in?
The agent hands over the ticket with the customer request, checked context, and suggested next step. The customer stays in the same thread, and the human does not have to rebuild the story from scratch.
Who maintains it after launch?
Adelante does. We review conversations, monitor handovers, find missing policy coverage, and improve the agent as your store, catalog, and support patterns change.
Why is this different from the bot we already tried?
Most bots stop at answers. This agent reads live context, completes approved commerce actions, knows when to hand over, and improves from what your team does next.