At Adelante, we specialize in transforming your Zendesk platform into a powerful, customized support solution. Our suite of enterprise-grade apps is designed to streamline workflows, enhance agent productivity, and ensure compliance with industry standards. Whether you're in healthcare, finance, or any sector requiring stringent data protection, our tools are built to meet your unique needs.
Our Journey Into Apps
Back in 2015, our family-owned insurance business was struggling with its helpdesk.
As our business expanded, we had to hire more support staff, but it never seemed enough. The helpdesk issues seemed to be never-ending.
My interest in CX platforms and automation began when I realized the potential for technical knowledge to solve customer problems.
I started Adelante in 2018. Through years of consultancy, I became well-versed in the various platforms and their unique automation and customization capabilities.
Initially, Adelante CX was solely focused on providing consultancy solutions. However, it became clear that people needed more than that. We started turning the solutions we built for a single team into apps, so the whole Zendesk ecosystem can benefit from them.
Make Zendesk Work Your Way
We're dedicated to helping you overcome the limitations of out-of-the-box Zendesk functionalities. By providing tools that enhance efficiency, ensure compliance, and offer greater control, we aim to empower your support teams to deliver exceptional customer experiences.
