Enterprise-Grade Security Built Into Every App
Enhance your Zendesk experience confidently, knowing your data is safeguarded every step of the way
Proven, Compliant Security
All our apps are ISO 27001 and SOC 2 Type II certified, fully compliant with GDPR and HIPAA regulations. This means you can trust that robust security measures are in place to safeguard your data.
Zero Data Retention Policy
We do not store any Zendesk messages, data, or integration information on our servers. Our zero data retention policy ensures that all data is erased immediately after processing. By not retaining any of your data, we eliminate risks associated with data storage, giving you added peace of mind regarding your information's security.
Streamlined Procurement and Speedy Review Process
Our enterprise-grade security certifications make it easier for your teams to approve and integrate our solutions quickly. We understand the importance of keeping projects moving, so our team responds promptly to your security and procurement inquiries. This accelerates the review process, ensuring you get the answers you need to move forward fast.
Privacy And Security At Adelante
Data Encrypted in Transit
All communication between our apps and Zendesk uses secure TLS 1.2 or higher encryption protocols.
Secure HTTPS Protocols
We mandate using HTTPS connections for all migrations, ensuring secure and encrypted communication channels.
Data Subprocessors
We maintain a current list of our data subprocessors to ensure full transparency regarding how your data is processed.
Zero Data Retention Policy
We do not store any messages, data, or integration information on our servers. All data is erased immediately after processing.
Runs on AWS Infrastructure
Our infrastructure is hosted on Amazon Web Services, providing enterprise-grade reliability and security.
EU Data Residency
We provide options for data residency to accommodate your compliance needs. If required, your data can be stored within the European Union.
FAQs
Here are the most common questions about our security practices and data protection measures.
Can you sign an NDA?
Yes, we can sign NDAs upon request. Please contact our team to initiate the process.
Where is our data processed and stored?
Your data is processed on AWS infrastructure. We offer EU data residency options for compliance needs. Importantly, we do not store any of your data - it's erased immediately after processing.
Do you use any subprocessors to handle our data?
We maintain a transparent list of data subprocessors. You can request access to this list through our Trust Portal.
Can we review and sign a Data Processing Addendum (DPA)?
Yes, we provide DPAs for customers who require them. Contact our team to receive and review our standard DPA.
Contact Us For Security Info
Have questions about our security? Reach out for detailed information and support.
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