Security your team can approve before launch.
Adelante gives your team the security documents, data-handling details, and compliance support needed before you connect Zendesk or an AI support agent.
Security review
The documents and answers your team needs in one place.
Review certifications, subprocessors, data handling, and DPA options before connecting your customer support data. If your team needs more detail, we can walk through it together.
Data handling
Customer data is processed only for the request at hand.
Adelante apps use the data needed to complete a support request, then erase customer messages and connected tool data after processing is complete.
Controls
Clear answers for your security team.
Use these details when your team reviews data protection, infrastructure, subprocessors, and residency requirements.
Encrypted in transit
Data sent between your helpdesk, connected tools, and Adelante is protected with TLS 1.2 or higher.
Secure HTTPS protocols
Every app connection uses HTTPS so customer data stays protected while requests are processed.
Transparent subprocessors
Your team can review the services that may support delivery before you go live.
Zero data retention
Customer messages and connected tool data are processed, then erased after the request is complete.
AWS infrastructure
Adelante runs on enterprise-grade cloud infrastructure designed for reliability and security.
EU residency options
If your team has regional data requirements, we can review EU residency needs before launch.
Encrypted communication across your support systems.
Cloud infrastructure for production support workloads.
Regional data residency options available before launch.
Questions your security team may ask first.
Start here for NDA, DPA, subprocessors, data processing, and residency questions.
Can you sign an NDA?
Yes. Send us your NDA or ask for ours, and we will handle it as part of the security review.
Where is our data processed and stored?
Adelante runs on AWS infrastructure. If you need EU data residency, we can review that before launch. Our apps are designed not to retain customer messages after processing is complete.
Do you use subprocessors?
Yes. Adelante maintains a subprocessor list so your security team can review the services involved in delivering the product.
Can we review a DPA?
Yes. We can provide a standard Data Processing Addendum for customers who need one before launch.
Security review
Need security documents before launch?
Schedule a call and we will help your team review data handling, subprocessors, DPA options, and the documents needed to move forward.