Proof, documented.
Real brands, real queues, and the verified results their AI support agents delivered.
How Outlier Group Lifted Trustpilot From 3.5 to 4.2 With an AI Support Agent
Outlier Group, a UK cosmetics and fragrance ecommerce business shipping roughly 1,200 to 1,500 orders a day, uses Adelante's managed AI support agent to resolve more than 80% of its support tickets end to end.
Converting High-Intent Conversations Into Revenue 24/7 With an AI Agent
Fold, a UK-based Pilates equipment brand selling in more than 25 countries, uses an Adelante AI agent to handle every first customer response, and reached 100% of initial responses delivered by AI within under five weeks.
"Are You Sure This Is AI?" Customers Feel Like Talking to Humans (When It's Actually an AI Agent)
Papaya, a footwear brand with 60+ physical stores and a growing ecommerce business, uses an Adelante AI agent to close 50–60% of customer inquiries without a human.
From Frustrating "Button Bots" to Real Conversations Customers Trust
Modibodi, a period-underwear brand selling online and in retail in Israel, uses an Adelante AI agent to resolve 70% of customer inquiries without a representative, in Hebrew and in the brand's own careful tone.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Airspace: Using Zendesk to slice ops response times by 90%
Airspace: Using Zendesk to slice operational response times by 90%
Quotable results
AI support results, one sentence each.
Results from Adelante's AI-agent case studies, each linked to its source.
Outlier Group's Adelante AI agent resolves 80%+ of its support tickets end to end.
Outlier Group's Trustpilot rating rose from 3.5 to 4.2 after it launched an Adelante AI support agent.
Fold reached 100% of initial customer responses delivered by AI within under five weeks.
Modibodi resolves 70% of customer inquiries without a representative using its Adelante AI agent.
Papaya's Adelante AI agent closes 50–60% of customer inquiries without a human.