AI Ticket Splitter is the ultimate ticket management solution that helps you decide when to split off separate issues or close resolved tickets—with clear, concise explanations. Empower your agents to split existing tickets into new one, with AI recommendations to ensure your agents make the right decision- faster.
Customers reach out about the multiple issues on the same ticket, causing your team to hand the same ticket from department to department- with no clear ownership.
Multiple ticket handovers and different root causes skew your reporting, causing your performance to look worse than it really is.
Split or Close Tickets Easily
Effortlessly manage support tickets with smart ticket management. The Split Ticket feature allows you to create a new ticket by selecting specific comments and details from an existing one, with AI-powered suggestions to guide you while keeping full control. Easily transfer assignees, requesters, custom fields, attachments, and CC lists, ensuring a smooth transition. Linked notes keep both the original and new tickets connected for seamless cross-referencing, while customizable forms maintain consistency. When resolving issues, the Close Ticket feature ensures clear communication by prompting a brief explanation, keeping support interactions transparent and well-documented.
AI Recommendation To Guide Your Agents
Our AI-powered system enhances ticket management by intelligently analyzing content and providing smart recommendations on when to split or close tickets. While AI offers insightful suggestions, you remain in full control, ensuring every decision aligns with your workflow and customer needs.
Enterprise Compliance and Security
Security is at the core of our platform, ensuring compliance with HIPAA, GDPR, and ISO27001 while being hosted on AWS for unmatched reliability. Your data remains protected with TLS 1.2+ encryption in transit, and we enforce a zero long-term storage policy, processing ticket data in real-time and deleting it immediately after use. For businesses with strict regulatory needs, we also offer EU data residency options to meet compliance requirements seamlessly.
The most secure Split Tickets app on the Zendesk marketplace
Enterprise-Grade Compliance
Our integration meets the ISO 27001 and SOC2 security standards, and we are fully compliant with the GDPR and HIPAA regulations.
Zero Data Retention Policy
We have a strict zero data retention policy, meaning we do not store any of your Zendesk data on our servers beyond what is necessary for processing. All data is processed in-memory and erased immediately after, minimizing risks associated with data storage.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher encryption protocols. We require secure HTTPS connections for all data transmission, and encrypt all communications end-to-end.
Our apps are built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times. By integrating stringent security protocols and best practices, we help you effortlessly meet your organization's compliance requirements.
Pricing
Start a free trial of our basic plan for 30 days- No credit card required!
Free Plan
$
0
/mo
or $
0
yearly
Free 30 Days Trial, including:
* AI Ticket split recommendations.
* Create new ticket based on current one
* Auto-fill from last comment
* Creates link between tickets
* Comment on original ticket
* Append CCs to new ticket
* Close ticket directly
* Transfer attachments between tickets
* Pick comments, assignee & requester for new ticket
* Custom fields support
* Add tags to the new ticket.
Basic plan
$
99
/mo
or $
990
yearly
* Create new ticket based on current one
* Auto-fill from last comment
* Creates link between tickets
* Comment on original ticket
* Append CCs to new ticket
* Close ticket directly
* Transfer attachments between tickets
* Pick comments, assignee & requester for new ticket
* Custom fields support
* Add tags to the new ticket.
Enterprise Plan
$
249
/mo
or $
2500
yearly
Everything in Basic, and:
* AI Ticket Split Recommendations.
* SOC2, ISO27001 Certification and Report Access.
* GDPR, HIPAA compliance.
* Enterprise security review.
* Custom terms and redlines.
* Signed NDA\DPA.
* Guaranteed 99% Uptime SLA
* Custom feature requests
* Phone/video call priority support.
FAQs
Find answers to common questions about our CRM plugin and how it can benefit you.
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