Split Tickets with AI Split Suggestions.
AI Ticket Splitter is the ultimate ticket management solution that helps you decide when to split off separate issues or close resolved tickets—with clear, concise explanations. Empower your agents to split existing tickets into new one, with AI recommendations to ensure your agents make the right decision- faster.
Multi - topic tickets confuse agents
and skew your reporting
Not to talk about the wasted time!
Customers reach out about the multiple issues on the same ticket, causing your team to hand the same ticket from department to department- with no clear ownership.
Multiple ticket handovers and different root causes skew your reporting, causing your performance to look worse than it really is.
See the app in action
See how the Split Ticket 2025 saves your team valuable time.
How it works
Whenever a ticket with 2 different topics comes in, you can split it
See a Ticket with multiple requests
Our AI can scan your ticket content and offers suggestions on when to split, but you're always in full control.
Open the app from the ticket sidebar
And easily create a new ticket, selecting the details and comments from the existing one.
View The New Ticket
You can even add a comment explaining why a ticket is being closed or splitted, ensuring transparent communication.
No credit card required. 30-day money-back guarantee.
Split or Close Tickets Easily
Streamline support with AI-powered ticket management. Split tickets by selecting specific comments and transferring all relevant data, while closing tickets with clear explanations for transparent communication.
AI Recommendation To Guide Your Agents
Our AI-powered system enhances ticket management by intelligently analyzing content and providing smart recommendations on when to split or close tickets. While AI offers insightful suggestions, you remain in full control, ensuring every decision aligns with your workflow and customer needs.
No credit card required. 30-day money-back guarantee.
AdelanteCX is trusted by Industry leaders
Pricing
Start a free trial of our basic plan for 30 days- No credit card required!
Free Plan
For teams with less than 50 Zendesk agents:
- AI Ticket split recommendations
- Create new ticket based on current one
- Auto-fill from last comment
- Creates link between tickets
- Comment on original ticket
- Append CCs to new ticket
- Close ticket directly
- Transfer attachments between tickets
- Pick comments, assignee & requester for new ticket
- Custom fields support
- Add tags to the new ticket
Enterprise Plan
or $2500 yearly
For teams with more than 50 Zendesk agents:
- Everything in Free Plan, and:
- AI Ticket Split Recommendations
- SOC2, ISO27001 Certification and Report Access
- GDPR, HIPAA compliance
- Enterprise security review
- Custom terms and redlines
- Signed NDA/DPA
- Guaranteed 99% Uptime SLA
- Custom feature requests
- Phone/video call priority support
The most secure app on the Zendesk marketplace
Data security is top of mind for us
Zero Data Retention
we do not store any of your data on our servers, minimizing risks associated with data storage.
No AI Training on Your Data
We use Microsoft Azure OpenAI for AI analysis to ensure no information is used by third-party models.
SOC2, ISO27001 Certified
Adelante successfully completed the SOC2 Type II and ISO27001 audit certifications.
Enterprise-Grade Compliance
Adelante is fully compliant with the GDPR and HIPAA regulations, allowing you to meet your requirements easily.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher. We enforce secure HTTPS connections and encrypt all communications end-to-end
Secure OAuth2 Integration
Connects to your Zendesk through a secured Oauth2 integration.
