Multi-topic tickets create unclear ownership
One conversation can bounce between departments when different issues are trapped in the same ticket.
AI Ticket Split
Split multi-topic tickets without losing context.
AI Ticket Split helps agents identify when one Zendesk ticket contains multiple requests, then create the right follow-up ticket with the details, comments, requester, tags, and attachments intact.
AI split suggestionsTicket linkingAttachment transfer
Split recommendation
Zendesk Ticket ViewOne ticket, 2 separate requests
Issue A
Refund request
Issue B
Shipping address change
Suggested action
Split into linked tickets
Recommended next step
The app explains why the ticket should be split or closed, with the agent making the final call.
Logged result
The new linked ticket carries selected comments, fields, tags, CCs, requester, assignee, and attachments.
Ready to review
Free
For teams under 50 agents
AI
Split and close recommendations
1 click
Create linked ticket
SOC 2
Security review support
Problem
One ticket should not hide multiple jobs
When several requests live in the same conversation, ownership gets muddy and the team loses a clean view of what actually happened.
Reporting gets skewed
Different root causes and handovers make support performance look worse than the work actually was.
Workflow
Split the work without losing the thread
Agents get a clear recommendation, choose exactly what moves, and create a linked ticket with the right context already attached.
1
Spot the mixed request
AI scans ticket content and suggests when a split or close action would keep work cleaner.
2
Choose what moves
Agents select comments, requester, assignee, tags, custom fields, CCs, and attachments for the new ticket.
3
Create the linked ticket
The original ticket keeps a clear comment and the new ticket starts with the right context.
Product walkthrough
From split recommendation to linked ticket
Agents see why a ticket should be split, then choose the comments and fields that move into the new linked ticket.
Demo walkthrough
Demo walkthrough
Demo: split a multi-topic ticket
The walkthrough shows the recommendation, the agent’s review step, and the linked ticket that keeps the transferred context intact.
Recommendation UI
Recommendation UI
Suggested split action
The recommendation explains why a split or close action is appropriate while keeping the agent in control.
Product view
Split or close tickets
Agents can move selected context into a new ticket or close the current one with a clear explanation.
Controls
Recommendations stay in the agent’s hands
AI explains the suggested split or close action, while the agent decides what to move and what to leave on the original ticket.
AI split recommendations
Give agents a concise reason to split, close, or keep working the current ticket.
Context-preserving transfer
Move the right comments and ticket details so the receiving team does not start from scratch.
Clean reporting and ownership
Linked tickets make each issue easier to route, report, and resolve with a clear owner.
Customer proof
“The workflow keeps ownership clear by turning one overloaded ticket into the right linked follow-up tickets.”
Zendesk Marketplace
Install through Zendesk Marketplace and keep procurement simple.
Security Review Ready
SOC 2, ISO 27001, GDPR, and HIPAA documentation is available for review.
No Data Training
Customer content is processed for the workflow and is not used to train models.
Pricing
Simple app pricing, with enterprise controls when needed
Start from the marketplace plan, then move to enterprise support when security review, custom terms, or higher-touch support become part of the buying process.
Free plan
Free
For teams under 50 Zendesk agents that want guided ticket splitting.
- AI ticket split recommendations
- Create linked tickets from current ticket
- Auto-fill from latest comment
- Transfer attachments, CCs, fields and tags
Best for scale
Enterprise plan
$249/mo
For larger teams that need enterprise security, support, and contracting.
- Everything in free plan
- SOC 2 and ISO 27001 report access
- GDPR and HIPAA compliance support
- Custom terms, NDA and DPA
- 99% uptime SLA and priority support
FAQ
Questions teams ask before installing
Short answers for setup, pricing, security, and control.
Does AI split tickets automatically?
No. AI gives recommendations and explanations, while the agent controls the final split or close action.
Can it move attachments and fields?
Yes. The workflow can transfer selected comments, attachments, CCs, custom fields, tags, requester, and assignee.
Who is the free plan for?
The free plan is positioned for teams with fewer than 50 Zendesk agents.
Marketplace ready
Put this workflow in front of your agents.
Start from Zendesk Marketplace, then book a setup call if you want help matching the app to your team’s ticket workflow.