Agents waste time switching tools
HR support slows down when agents need to bounce between Zendesk and HiBob to answer a simple question.
HiBob HRIS integration
Bring employee context and HR actions into Zendesk.
The HiBob integration gives HR and support agents the employee data they need inside the ticket, so they can answer faster without switching systems.
HiBob data in ZendeskCustom fieldsEnterprise security review
HR ticket context
Zendesk Ticket ViewEmployee profile inside Zendesk
Employee
Amy Manager, Sales
Context
Status, manager, site and time-off balance
Action
Update HR data without tab switching
Recommended next step
The ticket view brings HiBob profile fields and relevant HR actions into the active conversation.
Logged result
The agent answers with complete context and performs the next HR action without leaving Zendesk.
Ready to review
25
Custom fields on basic plan
2
Data objects on basic plan
99%
Enterprise uptime SLA
SOC 2
Security review support
Problem
HR support slows down when employee context lives elsewhere
Agents should not have to switch between Zendesk and HiBob just to confirm an employee’s details or complete a routine HR request.
Incomplete context creates repeated tickets
Without employee details in the support view, agents ask follow-up questions and employees wait longer.
Workflow
Answer HR tickets with the employee record in view
The integration matches the requester, shows the HiBob context your team configured, and keeps common HR actions close to the ticket.
1
Open the HR ticket
The app reads the requester and loads relevant employee data directly in the Zendesk ticket view.
2
Review the employee context
Agents can see fields, objects, and status details needed to answer the question confidently.
3
Take the HR action
Enterprise workflows can update information or trigger actions in HiBob without leaving the ticket.
Product walkthrough
Employee context where HR tickets happen
Agents can inspect employee data, review HR actions, and use HiBob context in Zendesk without switching away from the support conversation.
Profile context
Profile context
Employee data in Zendesk
Agents can inspect employee profile context from the ticket without opening a second system.
Product view
HR actions from the ticket
Operational actions stay close to the support conversation so the agent can resolve the request faster.
Product view
Automation-ready HR data
HiBob data can power bot responses, automations, and employee service workflows.
Controls
HiBob data your support team can actually use
Choose the fields, objects, actions, and branding that fit your employee service workflow, with enterprise security review available when needed.
Employee data where agents work
Show job title, department, site, onboarding status, balances, and other configured fields in Zendesk.
Action-ready workflows
Support HR actions, automations, and bot responses that rely on current HiBob data.
White-label and security options
Enterprise plans add brand control, data syncing, security review, SLA, and priority support.
Customer proof
“Agents handle tickets faster because the HR data is right where the support conversation happens.”
Zendesk Marketplace
Install through Zendesk Marketplace and keep procurement simple.
Security Review Ready
SOC 2, ISO 27001, GDPR, and HIPAA documentation is available for review.
No Data Training
Customer content is processed for the workflow and is not used to train models.
Pricing
Simple app pricing, with enterprise controls when needed
Start from the marketplace plan, then move to enterprise support when security review, custom terms, or higher-touch support become part of the buying process.
Basic plan
Free
For teams that need key HiBob data visible inside Zendesk.
- See HiBob data in Zendesk
- Up to 25 custom fields
- Up to 2 data objects
- Standard design and styling
- GDPR, HIPAA, ISO 27001 and SOC 2 notes
Best for scale
Enterprise plan
$599/mo
For teams that need actions, unlimited fields, white-labeling, and enterprise review.
- Perform actions in HiBob from Zendesk
- Use HiBob data in bots and automations
- Unlimited fields and data objects
- White-labeled design
- 99% uptime SLA and priority support
FAQ
Questions teams ask before installing
Short answers for setup, pricing, security, and control.
Can the app show custom HiBob fields?
Yes. The basic plan includes configured custom fields, and enterprise supports unlimited custom fields.
Can agents perform actions in HiBob?
Yes. Enterprise workflows can perform supported HR actions without leaving Zendesk.
Can the design match our brand?
Yes. Enterprise plans include white-labeled design options according to your brand.
Marketplace ready
Put this workflow in front of your agents.
Start from Zendesk Marketplace, then book a setup call if you want help matching the app to your team’s ticket workflow.