Bring HiBob Data Directly into Zendesk
Stop wasting time toggling between platforms. With our HiBob and Zendesk Integration, view and manage your employee data right within Zendesk. Empower your agents to deliver faster, more personalized support without ever leaving the ticket.
HiBob HR Integration by Adelante
apinegar@efficientoffice.com
There are 2 issues we aim to solve
Time Wasted Switching Between Zendesk and HiBob
You're constantly toggling between Zendesk and HiBob to access employee information or perform simple actions. This back-and-forth disrupts your workflow and slows down response times. It's frustrating for your agents and leads to delayed support for your employees.
Incomplete Employee Information Leads to Inefficient Support
Without direct access to comprehensive employee data within Zendesk, your agents lack the critical information needed to resolve issues effectively. This results in longer resolution times, repeated inquiries, and a less personalized support experience.
Deliver Amazon-Level Employee Service
Increased Employee Satisfaction
Employees receive faster, more accurate responses to their inquiries, enhancing their overall experience. With quick access to information and automated processes, employees spend less time waiting for resolutions, leading to higher satisfaction and morale.
Improved Agent Efficiency
Agents handle tickets faster without the need to switch between multiple platforms. By having all necessary employee information and HR actions accessible directly within Zendesk, agents can resolve inquiries more quickly and focus on providing high-quality support.
Streamlined Workflows and Automation
Reduce errors, save time, and boost productivity with integrated systems that automate routine HR processes. Automating tasks like time-off requests, expense submissions, and payroll inquiries frees up agents to handle more complex issues and improves overall operational efficiency.
Enhanced Employee Insights
Access complete employee profiles to provide personalized and informed support. Agents can see relevant details such as employment status, department, manager, and more, enabling them to tailor their assistance to each employee's unique situation.
Access Employee Data Directly From Zendesk
Instantly view key employee data like job titles, departments, onboarding status, and time-off balances in Zendesk—no switching between platforms required. Empower your support agents to provide quick, informed responses to HR-related questions.
Perform HR Actions From Within Zendesk
Perform actions like updating expenses, logging time off or changing information in HiBob without leaving Zendesk. Save time and keep your focus where it matters.
Automate HR Within Zendesk
Bring your HR data to Zendesk's AI chatbot responses and automate time-off requests, expense submissions, and payroll. Enhance your employee service by allowing agents and AI chatbots to handle common HR tasks directly within Zendesk, reducing manual workload and speeding up resolutions.
Get Your Zendesk and HiBob Working Together
No credit card required. 30-day money-back guarantee.
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Pricing
Start a free trial of our basic plan for 30 days - No credit card required!
Basic plan
FREE Forever Plan
- See data from HiBob in Zendesk
- Up to 25 custom fields presented
- Up to 2 data objects presented
- Standard design and styling
- Security first - GDPR and HIPAA Compliant, ISO27001 and SOC2 Certified
Enterprise Plan
or $5999 yearly
- Perform actions in HiBob without leaving your Zendesk ticket
- Bring data from HiBob into Zendesk, and use it in bots and automations
- Present unlimited custom fields
- Present unlimited data objects
- Fully white-labeled design according to your brand
- Sync HiBob information to the Zendesk User Profile
- Enterprise Security Review
- Priority Support
- Guaranteed 99% Uptime SLA
The most secure app on the Zendesk marketplace
Data security is top of mind for us
Zero Data Retention
we do not store any of your data on our servers, minimizing risks associated with data storage.
No AI Training on Your Data
We use Microsoft Azure OpenAI for AI analysis to ensure no information is used by third-party models.
SOC2, ISO27001 Certified
Adelante successfully completed the SOC2 Type II and ISO27001 audit certifications.
Enterprise-Grade Compliance
Adelante is fully compliant with the GDPR and HIPAA regulations, allowing you to meet your requirements easily.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher. We enforce secure HTTPS connections and encrypt all communications end-to-end
Secure OAuth2 Integration
Connects to your Zendesk through a secured Oauth2 integration.
