Increase Revenue with Automated, Real-Time Zendesk Subscription Control

Increase Revenue with Automated, Real-Time Zendesk Subscription Control

Unify your Zendesk subscription management with our all-in-one, real-time platform. Effortlessly control all your license inventories, automate upgrades and downgrades, and gain complete visibility over your accounts. It's the ultimate tool to rule over your subscription landscape with ease and precision.

Trusted by industry-leading organizations worldwide

Trusted by industry-leading organizations worldwide

Zendesk licenses management is complex at scale

Zendesk licenses management is complex at scale

Zendesk licenses management is complex at scale

Subscription management is a mess

There are so many manual processes required for every customer change request. Whether it's adding or removing licenses, adjusting subscription levels, or updating account details, each modification demands time-consuming coordination between the partner, the customer, and Zendesk. These tasks are not billable, yet they consume valuable resources that could be better spent on revenue-generating activities.

Tracking expansions in service accounts is an endless chase.

Without an effective system to monitor these changes in real time, partners frequently miss out on reverse referral fees from Zendesk when customers expand their usage. These fees can represent a substantial source of revenue, but the lack of visibility means they often go unclaimed.

Make Your Licensing Operations a Breeze

Make Your Licensing Operations a Breeze

Remove unnecessary distractions

By automating licensing work, your team no longer needs to handle admin tasks for every subscription change. Focus on higher-value activities that drive your projects forward.

Remove unnecessary distractions

By automating licensing work, your team no longer needs to handle admin tasks for every subscription change. Focus on higher-value activities that drive your projects forward.

Independent subscription managment

The branded self-service portal empowers your clients to manage their subscriptions independently. They can request upgrades or downgrades and enjoy the exact experience they would get if they bought directly from Zendesk. Even the playing field, and start providing the customer experience your clients expect.

Independent subscription managment

The branded self-service portal empowers your clients to manage their subscriptions independently. They can request upgrades or downgrades and enjoy the exact experience they would get if they bought directly from Zendesk. Even the playing field, and start providing the customer experience your clients expect.

Track your clients' expansions

automatically uncover reverse referral fees that you deserve but go unclaimed. Infinitely increase your revenue from accounts you're only providing project work- even if the project already ended.

Track your clients' expansions

automatically uncover reverse referral fees that you deserve but go unclaimed. Infinitely increase your revenue from accounts you're only providing project work- even if the project already ended.

One unified platform

Get a single source of truth for all your licensing data. You no longer need to jump between separate platforms to piece billing and subscription information together. By centralizing your subscription information, you enhance operational efficiency, ensure team alignment, and become proactive in your customer management.

One unified platform

Get a single source of truth for all your licensing data. You no longer need to jump between separate platforms to piece billing and subscription information together. By centralizing your subscription information, you enhance operational efficiency, ensure team alignment, and become proactive in your customer management.

Empower Your Clients with a branded Self-Service Portal

Give your clients the freedom to manage their Zendesk subscriptions on their own terms with your own branded app. The self service portal allows end-customers to independently request changes to their subscriptions—whether it's upgrading, downgrading, or modifying license counts—without the need for back-and-forth emails or calls. The entire process is automated, and the Zendesk Partner portal and your CRM will be automatically updated too.

Real-Time Visibility into Your Reseller and Referral Accounts

Stay on top of your business with a real-time inventory of all your reseller and referral accounts. Our platform provides real-time status of your clients' subscriptions, license counts, and products. This centralized view eliminates the need for manual tracking and guesswork, allowing you to monitor expansions, churn, and usage trends effortlessly.

Automatically Capture Reverse Referral Fees

Maximize your revenue by automating the capture of reverse referral fees. Our app provides real-time email updates whenever there are expansions in the service-only accounts where it's installed. This means you can claim the reverse referral commission with Zendesk without any extra work on your part. Never miss out on referral fees again.

Security you and your clients can trust

Enterprise-Grade Compliance

Our product meets the ISO 27001 and SOC2 security standards, and we are fully compliant with the GDPR regulations.

Zero Personal Data

We have a strict zero Customer Data policy, meaning we do not store any of your end-customers Zendesk data on our servers beyond their statistical account information.

Secure Data Transmission

All communication between our integration and your systems is secured using TLS 1.2 or higher encryption protocols. We require secure HTTPS connections for all data transmission, and encrypt all communications end-to-end

Pricing

Start a free trial of our basic plan for 30 days- No credit card required!

Basic plan

$

499

/mo

or $

4990

yearly

  • Monitor up to 100 accounts

  • Get your own branded app in the Zendesk marketplace.

  • See all your accounts in a single dashboard with real time updates.

  • Get notified on expansions and claim reverse referral fees.

  • Send renewal notices to your reseller customers.

  • Integrate with your CRM, task management and billing platform.

  • Full access for your whole team.

  • Support over email, slack and phone.

  • ISO27001 certified, GDPR compliant.

  • Training and coaching to move from Advanced or Qualified partner into Premier.


Enterprise Plan

$

999

/mo

or $

9990

yearly

  • Monitor up to 200 accounts

  • Get your own branded app in the Zendesk marketplace.

  • See all your accounts in a single dashboard with real time updates.

  • Get notified on expansions and claim reverse referral fees.

  • Send renewal notices to your reseller customers.

  • Integrate with your CRM, task management and billing platform.

  • Full access for your whole team.

  • Support over email, slack and phone.

  • ISO27001 certified, GDPR compliant.

  • Training and coaching to move from Advanced or Qualified partner into Premier.


Customer Reviews

Customer Reviews

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

FAQs

Find answers to common questions about our CRM plugin and how it can benefit you.

Can I pay annually by bank transfer/invoice?

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Can I pay annually by bank transfer/invoice?

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Can I pay annually by bank transfer/invoice?

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What happens if I'm not happy? Can I get a refund?

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What happens if I'm not happy? Can I get a refund?

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What happens if I'm not happy? Can I get a refund?

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How much time will I need to invest during the setup process?

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How much time will I need to invest during the setup process?

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How much time will I need to invest during the setup process?

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Can you sign an NDA?

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Can you sign an NDA?

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Can you sign an NDA?

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What support is available if we encounter issues during setup or usage?

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What support is available if we encounter issues during setup or usage?

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What support is available if we encounter issues during setup or usage?

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How do you handle compliance with data protection regulations?

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How do you handle compliance with data protection regulations?

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How do you handle compliance with data protection regulations?

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© 2024 Adelante CX. All rights reserved.

© 2024 Adelante CX. All rights reserved.

© 2024 Adelante CX. All rights reserved.