Unify your Zendesk subscription management with our all-in-one, real-time platform. Effortlessly control all your license inventories, automate upgrades and downgrades, and gain complete visibility over your accounts. It's the ultimate tool to rule over your subscription landscape with ease and precision.
Subscription management is a mess
There are so many manual processes required for every customer change request. Whether it's adding or removing licenses, adjusting subscription levels, or updating account details, each modification demands time-consuming coordination between the partner, the customer, and Zendesk. These tasks are not billable, yet they consume valuable resources that could be better spent on revenue-generating activities.
Tracking expansions in service accounts is an endless chase.
Without an effective system to monitor these changes in real time, partners frequently miss out on reverse referral fees from Zendesk when customers expand their usage. These fees can represent a substantial source of revenue, but the lack of visibility means they often go unclaimed.
Empower Your Clients with a branded Self-Service Portal
Give your clients the freedom to manage their Zendesk subscriptions on their own terms with your own branded app. The self service portal allows end-customers to independently request changes to their subscriptions—whether it's upgrading, downgrading, or modifying license counts—without the need for back-and-forth emails or calls. The entire process is automated, and the Zendesk Partner portal and your CRM will be automatically updated too.
Real-Time Visibility into Your Reseller and Referral Accounts
Stay on top of your business with a real-time inventory of all your reseller and referral accounts. Our platform provides real-time status of your clients' subscriptions, license counts, and products. This centralized view eliminates the need for manual tracking and guesswork, allowing you to monitor expansions, churn, and usage trends effortlessly.
Automatically Capture Reverse Referral Fees
Maximize your revenue by automating the capture of reverse referral fees. Our app provides real-time email updates whenever there are expansions in the service-only accounts where it's installed. This means you can claim the reverse referral commission with Zendesk without any extra work on your part. Never miss out on referral fees again.
Security you and your clients can trust
Enterprise-Grade Compliance
Our product meets the ISO 27001 and SOC2 security standards, and we are fully compliant with the GDPR regulations.
Zero Personal Data
We have a strict zero Customer Data policy, meaning we do not store any of your end-customers Zendesk data on our servers beyond their statistical account information.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher encryption protocols. We require secure HTTPS connections for all data transmission, and encrypt all communications end-to-end
Pricing
Start a free trial of our basic plan for 30 days- No credit card required!
Basic plan
$
499
/mo
or $
4990
yearly
Monitor up to 100 accounts
Get your own branded app in the Zendesk marketplace.
See all your accounts in a single dashboard with real time updates.
Get notified on expansions and claim reverse referral fees.
Send renewal notices to your reseller customers.
Integrate with your CRM, task management and billing platform.
Full access for your whole team.
Support over email, slack and phone.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
Enterprise Plan
$
999
/mo
or $
9990
yearly
Monitor up to 200 accounts
Get your own branded app in the Zendesk marketplace.
See all your accounts in a single dashboard with real time updates.
Get notified on expansions and claim reverse referral fees.
Send renewal notices to your reseller customers.
Integrate with your CRM, task management and billing platform.
Full access for your whole team.
Support over email, slack and phone.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
FAQs
Find answers to common questions about our CRM plugin and how it can benefit you.
We're here to help!
