It’s tough to stay on top of every account when you’re juggling so many. Our automated platform tracks the usage on all your Zendesk accounts in real time, so you always know which customers are ready to buy- and what. Never leave revenue on the table again—get the actionable insights you need, exactly when you need them.
Subscription management is a mess
There are so many manual processes required for every customer change request. Whether it's adding or removing licenses, adjusting subscription levels, or updating account details, each modification demands time-consuming coordination between the partner, the customer, and Zendesk. These tasks are not billable, yet they consume valuable resources that could be better spent on revenue-generating activities.
Lack of data doesn't allow partners to upsell clients
Without knowing exactly what's going in within the account, partners have no way to act when their customers need to expand and are missing out on valuable upsell opportunities. In account that buy directly from Zendesk, this often means missing out on the reverse referral fees. These fees represent a substantial source of revenue, but the lack of visibility means they often go unclaimed.
Empower Your Clients with a branded Self-Service Portal
Give your clients the freedom to manage their Zendesk subscriptions on their own terms with your own branded app. The self service portal allows end-customers to independently request changes to their subscriptions—whether it's upgrading, downgrading, or modifying license counts—without the need for back-and-forth emails or calls. The entire process is automated, and the Zendesk Partner portal and your CRM will be automatically updated too.
Real-Time Visibility into Your Reseller and Referral Accounts
Stay on top of your business with a real-time inventory of all your reseller and referral accounts. Our platform provides real-time status of your clients' subscriptions, license counts, and products. This centralized view eliminates the need for manual tracking and guesswork, allowing you to monitor expansions, churn, and usage trends effortlessly.
Automatically Capture Reverse Referral Fees
Maximize your revenue by automating the capture of reverse referral fees. Our app provides real-time email updates whenever there are expansions in the service-only accounts where it's installed. This means you can claim the reverse referral commission with Zendesk without any extra work on your part. Never miss out on referral fees again.
Security you and your clients can trust
Enterprise-Grade Compliance
Our product meets the ISO 27001 and SOC2 security standards, and we are fully compliant with the GDPR regulations.
Zero Personal Data
We have a strict zero Customer Data policy, meaning we do not store any of your end-customers Zendesk data on our servers beyond their statistical account information.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher encryption protocols. We require secure HTTPS connections for all data transmission, and encrypt all communications end-to-end
Our apps are built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times. By integrating stringent security protocols and best practices, we help you effortlessly meet your organization's compliance requirements.
Pricing
Start a free trial of our basic plan for 30 days- No credit card required!
Free Plan
$
0
/mo
or $
0
yearly
Free notifications about expansions opportunities and reverse referral fees
Receive notifications on up to $10,000 Zendesk ARR expansions per month for FREE.
Get notified by email on expansions opportunities.
Get notified by email on direct client expansions, and claim reverse referral fees.
Monitor Unlimited accounts.
Get your own branded app in the Zendesk marketplace.
Support over email.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
Basic plan
$
1499
/mo
or $
14990
yearly
For Consulting/GTM partners focused on services and referrals:
Get your own branded app in the Zendesk marketplace.
See all your accounts in a single dashboard with real time updates.
Get notified on expansions and claim reverse referral fees.
Monitor retention issue and prevent possible churn.
Technical Health Check tool to test your client's environments automatically.
Integrate with your CRM, task management and billing platform.
Full access for your whole team.
Support over email, slack and phone.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
Enterprise Plan
$
1999
/mo
or $
19990
yearly
For reseller partners that need billing and subscription management:
Everything in the Referral Option.
Multi-currency support.
See the client's billing information, including ARR calculation, directly from their Zendesk account.
Send renewal notices to your reseller customers.
Financing tools: Allow your client to pay monthly, while you get paid upfront.
FAQs
Find answers to common questions about our CRM plugin and how it can benefit you.
We're here to help!
