Discover Real-Time Expansion Opportunities in Your Zendesk Accounts
It’s tough to stay on top of every account when you’re juggling so many. Our automated platform tracks the usage on all your Zendesk accounts in real time, so you always know which customers are ready to buy- and what. Never leave revenue on the table again. Get the actionable insights you need, exactly when you need them.
Zendesk licenses management is complex at scale
Subscription management is a mess
There are so many manual processes required for every customer. Whether it's adding or removing licenses, adjusting subscription levels, or updating account details, each modification demands time-consuming coordination between the partner, the customer, and Zendesk. These tasks are not billable, yet they consume valuable resources that could be better spent on revenue-generating activities.
Lack of data doesn't allow partners to upsell clients
Without knowing exactly what's going in within the account, partners have no way to act when their customers need to expand and are missing out on valuable upsell opportunities. In account that buy directly from Zendesk, this often means missing out on the reverse referral fees. These fees represent a substantial source of revenue, but the lack of visibility means they often go unclaimed.
Remove unnecessary distractions
By automating licensing work, your team no longer needs to handle admin tasks for every subscription change. Focus on higher-value activities that drive your projects forward.
Independent subscription managment
The branded self-service portal empowers your clients to manage their subscriptions independently. They can request upgrades or downgrades and enjoy the exact experience they would get if they bought directly from Zendesk. Even the playing field, and start providing the customer experience your clients expect.
One unified platform
Get a single source of truth for all your licensing data. You no longer need to jump between separate platforms to piece billing and subscription information together. By centralizing your subscription information, you enhance operational efficiency, ensure team alignment, and become proactive in your customer management.
Create your own leads
automatically uncover reverse referral fees that you deserve but go unclaimed, or expansion opportunities hidden in your reseller accounts. Increase your revenue from accounts you're only providing project work, or create new leads and get off the 'only getting business from Zendesk' hamster wheel.
The most actionable view into your customer’s Zendesk account
Empower your clients with a powerful health check feature that provides a thorough look into their Zendesk environment. This health check makes it easy to diagnose common configuration issues, uncover underused features, and spot optimization opportunities. If they need additional support, they can simply reach out to you for an optimization project, creating a pathway to deliver even more value.
Surface Expansion and Optimization Opportunities
Leverage rich Zendesk analytics to uncover hidden potential in your customers’ accounts. By combining usage and adoption data, you can quickly identify underutilized features, inactive accounts, or areas ready for an upgrade. Present personalized recommendations, like an advanced Zendesk offering or a targeted optimization project, to ensure clients extract the maximum value from their Zendesk.
One Dashboard for Complete Zendesk Control
Keep all your clients’ Zendesk data at your fingertips with a single, unified dashboard. See the metrics for each account, even if you don’t have admin access to those accounts. Arrive prepared for monthly check-ins armed with clear talking points, and shift from a reactive to a proactive partner. Track usage, monitor trends, and quickly identify opportunities across every account without juggling multiple tools or logins. It’s your complete command center for delivering proactive support, increasing upsell potential, and making data-driven decisions.
Protect Your Data with Secure, Compliant Apps
Our apps are built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times. By integrating stringent security protocols and best practices, we help you effortlessly meet your organization's compliance requirements.
Adelante is committed to the highest level of security, keeping your data fully protected at all times.
Data security is top of mind for us
Zero Data Retention
we do not store any of your data on our servers, minimizing risks associated with data storage.
No AI Training on Your Data
We use Microsoft Azure OpenAI for AI analysis to ensure no information is used by third-party models.
SOC2, ISO27001 Certified
Adelante successfully completed the SOC2 Type II and ISO27001 audit certifications.
Enterprise-Grade Compliance
Adelante is fully compliant with the GDPR and HIPAA regulations, allowing you to meet your requirements easily.
Secure Data Transmission
All communication between our integration and your systems is secured using TLS 1.2 or higher. We enforce secure HTTPS connections and encrypt all communications end-to-end
Secure OAuth2 Integration
Connects to your Zendesk through a secured Oauth2 integration.
Pricing
Start a free trial of our basic plan for 30 days- No credit card required!
Free Plan
$
0
/mo
or $
0
yearly
Free notifications about expansions opportunities and reverse referral fees
Receive notifications on up to $10,000 Zendesk ARR expansions per month for FREE.
Get notified by email on expansions opportunities.
Get notified by email on direct client expansions, and claim reverse referral fees.
Monitor Unlimited accounts.
Get your own branded app in the Zendesk marketplace.
Support over email.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
Basic plan
$
599
/mo
or $
5990
yearly
For Consulting/GTM partners with less than a 100 clients:
Get your own branded app in the Zendesk marketplace.
See all your accounts in a single dashboard with real time updates.
Get notified on expansions and claim reverse referral fees.
Monitor retention issue and prevent possible churn.
Technical Health Check tool to test your client's environments automatically.
Integrate with your CRM, task management and billing platform.
Full access for your whole team.
Support over email, slack and phone.
ISO27001 certified, GDPR compliant.
Training and coaching to move from Advanced or Qualified partner into Premier.
Enterprise Plan
$
1099
/mo
or $
10990
yearly
For Consulting, GTM partners and resellers with more than a 100 clients:
Everything in the Basic Option.
Multi-currency support.
See the client's billing information, including ARR calculation, directly from their Zendesk account.
Send renewal notices to your reseller customers.
Financing tools: Allow your client to pay monthly, while you get paid upfront.
FAQs
Got questions? We’ve got answers.
