Stop Wasting Time On "Thank You" Tickets

If a previously solved ticket is reopened by a "thank you" message without any additional request, Thank You GPT re-solves the ticket before it gets assigned to a new agent.

  • Auto-resolves "thank you" tickets before reassignment
  • HIPAA & GDPR compliant with enterprise-grade security
  • Setup in under 30 seconds - no IT needed
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Thank You GPT App Interface

Thank You messages are taking a toll
on your time and energy

While appreciation is great, dealing with thank you tickets creates unnecessary work for support teams

Re-opened tickets are a distraction.

'Thank you' messages from customers are nice, but they re-open the ticket. And thousands of them? That's a lot of time and cost you just don't need!

These tickets waste agents time.

Agents spend time and efforts managing tickets reopened by 'thank you' customer messages, leading to increased workload, low utilization and potential frustration.

Take a look at Thank You GPT in action

See how our AI automatically identifies and resolves "thank you" messages, saving your team valuable time and reducing ticket backlog.

Thank You GPT Demo
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How Thank You GPT handles customer messages

"Thank You" Solver

If a previously solved ticket is reopened by a "thank you" message without any additional request, Thank You GPT uses advanced AI to re-solve the ticket before it gets assigned to a new agent. The plugin only solves non-actionable tickets that do not need extra attention from your team. So you can boost your team's efficiency and customer satisfaction.

Data security features

Data security is top of mind for us

  • →Runs in AWS data centers certified as ISO 27001 and SOC2 compliant.
  • →Uses Microsoft Azure OpenAI to analyze your thank you messages securely. Your messages are not used for training.
  • →After processing, your customer's data is immediately deleted, and no information is stored outside Zendesk.
  • →Connects to your Zendesk through a secured Oauth2 integration.

The most secure app on the Zendesk marketplace

Data security is top of mind for us

Zero Data Retention

we do not store any of your data on our servers, minimizing risks associated with data storage.

No AI Training on Your Data

We use Microsoft Azure OpenAI for AI analysis to ensure no information is used by third-party models.

SOC2, ISO27001 Certified

Adelante successfully completed the SOC2 Type II and ISO27001 audit certifications.

Enterprise-Grade Compliance

Adelante is fully compliant with the GDPR and HIPAA regulations, allowing you to meet your requirements easily.

Secure Data Transmission

All communication between our integration and your systems is secured using TLS 1.2 or higher. We enforce secure HTTPS connections and encrypt all communications end-to-end

Secure OAuth2 Integration

Connects to your Zendesk through a secured Oauth2 integration.

GDPR Compliant
SOC 2 Type 2 Certified
HIPAA Compliant

AdelanteCX is trusted by Industry leaders

Trusted by Getaround, Playtomic, Modibodi and more

Pricing

Start a free trial of our basic plan for 30 days- No credit card required!

Popular

Basic plan

$79/mo

or $790 yearly

Solve Thank You tickets automatically in all languages

  • Unlimited number of tickets processed per month
  • Advanced AI for thank you messages detection in all languages
  • Auto reply to thank you messages after the ticket is solved
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Enterprise Plan

$459/mo

or $4590 yearly

Additional Security and Support
Everything in the Unlimited Basic Plan and:

  • Resolve Reopened messaging chats
  • EU Data Processing Location
  • Enterprise security review
  • Custom terms and redlines
  • Signed NDA/DPA
  • Guaranteed 99% Uptime SLA
  • Custom feature requests
  • Phone/video call priority support
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100% Satisfaction Guaranteed!

We're confident you'll love Thank You GPT. If you're not completely satisfied within the first 30 days, we'll work with you to make it right or provide a full refund. No questions asked.

FAQs

Got questions? We've got answers.

How much time will I need to invest during the setup process?
In only 30 seconds, the app starts working automatically. After Installing the app, you'll see the Thank You app icon on the Navigation Bar to your left in Zendesk Support. Click the icon and simply sign up. That's it - you're done!
Can the app be used in GDPR-compliant organizations?
Yes - when you're on the Enterprise plan, the app meets GDPR compliance requirements as part of its built-in security and data protection standards.
Is the pricing per agent?
No, the price is the total for a single Zendesk account, it doesn't matter how many agents or team members you have.
Can I pay annually by bank transfer/invoice?
Yes – please reach out to us at help@getadelante.com to set this up.
How do you keep our data secure?
Data security is top of mind for us. Here's how the app keeps your data secure: * Zero long-term storage: Data is processed in real time and immediately deleted. * EU data residency options available to meet your compliance requirements. * For any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.
How can I check which tickets were solved by the app?
You can view these tickets in your app or search for the tag: solved_by_thankyou_app in your Zendesk Admin Center.
What support is available if we encounter issues during setup or usage?
We offer comprehensive support to ensure a smooth experience. You can reach out to our support team via email, phone, or live chat for assistance with setup, troubleshooting, or any questions you may have.
What happens if I'm not happy? Can I get a refund?
Yes - We offer a 30 day money back guarantee. If at any point you're not happy with the integration, please reach out to us and we'll send you a refund, no questions asked.
How do you handle compliance with data protection regulations?
We are fully compliant with GDPR, HIPAA, and other international data protection regulations. Our Data Processing Addendum (DPA) outlines our commitments to data privacy and protection. You can review and sign our DPA to ensure we align with your organization's compliance requirements.
How long does it take to set up?
Less than 30 seconds. Install it from the Zendesk Marketplace and you're ready to go.
Can you sign an NDA or DPA?
Absolutely! Adelante regularly works with enterprise customers, and we're happy to sign any necessary documents (NDA, DPA, etc.). Reach out to us at help@getadelante.com for additional information.
Can the app be used in a HIPAA-compliant organization?
Yes – when you’re on the Enterprise plan, the app meets HIPAA compliance requirements as part of its built-in security and data protection standards.

Ready to Boost Your Team's Efficiency?

Try Thank You GPT today and see the difference it can make in your support workflow.

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