Bring Workday Data Directly into Zendesk

Bring Workday Data Directly into Zendesk

Stop wasting time toggling between platforms. With our Workday and Zendesk Integration, view and manage your employee data right within Zendesk. Empower your agents to deliver faster, more personalized support without ever leaving the ticket.

Trusted by industry-leading organizations worldwide

Trusted by industry-leading organizations worldwide

We’re here to solve a couple issues

We’re here to solve a couple issues

We’re here to solve a couple issues

Time Wasted Switching Between Zendesk and Workday

You're constantly toggling between Zendesk and Workday to access employee information or perform simple actions. This back-and-forth disrupts your workflow and slows down response times. It's frustrating for your agents and leads to delayed support for your employees.

Incomplete Employee Information Leads to Inefficient Support

Without direct access to comprehensive employee data within Zendesk, your agents lack the critical information needed to resolve issues effectively. This results in longer resolution times, repeated inquiries, and a less personalized support experience.

Deliver Amazon-Level Employee Service

Deliver Amazon-Level Employee Service

Increased Employee Satisfaction

Employees receive faster, more accurate responses to their inquiries, enhancing their overall experience. With quick access to information and automated processes, employees spend less time waiting for resolutions, leading to higher satisfaction and morale.

Increased Employee Satisfaction

Employees receive faster, more accurate responses to their inquiries, enhancing their overall experience. With quick access to information and automated processes, employees spend less time waiting for resolutions, leading to higher satisfaction and morale.

Improved Agent Efficiency

Agents handle tickets faster without the need to switch between multiple platforms. By having all necessary employee information and HR actions accessible directly within Zendesk, agents can resolve inquiries more quickly and focus on providing high-quality support.

Improved Agent Efficiency

Agents handle tickets faster without the need to switch between multiple platforms. By having all necessary employee information and HR actions accessible directly within Zendesk, agents can resolve inquiries more quickly and focus on providing high-quality support.

Enhanced Employee Insights

Access complete employee profiles to provide personalized and informed support. Agents can see relevant details such as employment status, department, manager, and more, enabling them to tailor their assistance to each employee's unique situation.

Enhanced Employee Insights

Access complete employee profiles to provide personalized and informed support. Agents can see relevant details such as employment status, department, manager, and more, enabling them to tailor their assistance to each employee's unique situation.

Streamlined Workflows and Automation

Reduce errors, save time, and boost productivity with integrated systems that automate routine HR processes. Automating tasks like time-off requests, expense submissions, and payroll inquiries frees up agents to handle more complex issues and improves overall operational efficiency.

Streamlined Workflows and Automation

Reduce errors, save time, and boost productivity with integrated systems that automate routine HR processes. Automating tasks like time-off requests, expense submissions, and payroll inquiries frees up agents to handle more complex issues and improves overall operational efficiency.

Employee Data at Your Fingertips

View comprehensive employee information from Workday directly within Zendesk tickets. No more tab toggling—everything you need is in one place.

Perform HR Actions From Within Zendesk

Perform actions like updating expenses, logging time off or changing information in HiBob without leaving Zendesk. Save time and keep your focus where it matters.

Automate HR Within Zendesk

Bring your HR data to Zendesk's AI chatbot responses and automate time-off requests, expense submissions, and payroll. Enhance your employee service by allowing agents and AI chatbots to handle common HR tasks directly within Zendesk, reducing manual workload and speeding up resolutions.

Get Started In 5 Minutes Or Less

Get Your Zendesk and Workday Working Together

Security You Can Trust

Enterprise-Grade Compliance

Our integration meets the ISO 27001 and SOC2 security standards, and we are fully compliant with the GDPR regulations.

Zero Data Retention Policy

We have a strict zero data retention policy, meaning we do not store any of your Workday or Zendesk data on our servers beyond what is necessary for processing. All data is processed in-memory and erased immediately after, minimizing risks associated with data storage.

Secure Data Transmission

All communication between our integration and your systems is secured using TLS 1.2 or higher encryption protocols. We require secure HTTPS connections for all data transmission, and encrypt all communications end-to-end

Pricing

Start a free trial of our basic plan for 30 days- No credit card required!

Basic plan

$

299

/mo

or $

2999

yearly

  • See data from Workday in Zendesk

  • Up to 25 custom fields presented

  • Up to 2 data objects presented.

  • Standard design and styling

  • Security first - GDPR and HIPAA Compliant, ISO27001 and SOC2 Certified.

Enterprise Plan

$

599

/mo

or $

5999

yearly

  • Perform actions in Workday without leaving your Zendesk ticket

  • Bring data from Workday into Zendesk, and use it in bots and automations

  • Present unlimited custom fields

  • Present unlimited data objects

  • Fully white-labeled design according to your brand

  • Sync Workday information to the Zendesk User Profile

  • Enterprise Security Review

  • Priority Support

  • Guaranteed 99% Uptime SLA

Customer Reviews

Customer Reviews

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

  • Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!

    Maggie

    Manager, Community & Customer Support

    I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!

    Lilian

    Head of Customer Support

    We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.

    Diego

    Customer Support Associate Senior at Getaround

    Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!

    Abby

    Zendesk admin

    Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended

    Hadas

    Head of Customer Support

    The app is extremely efficient and helping us reducing manual work to close these tickets!

    Giulio

    Customer Care Director @ Playtomic

Get Your Zendesk and Workday Working Together

FAQs

Find answers to common questions about our CRM plugin and how it can benefit you.

How many tickets can the app handle?

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How many tickets can the app handle?

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How many tickets can the app handle?

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Can I pay annually by bank transfer/invoice?

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Can I pay annually by bank transfer/invoice?

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Can I pay annually by bank transfer/invoice?

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What happens if I'm not happy? Can I get a refund?

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What happens if I'm not happy? Can I get a refund?

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What happens if I'm not happy? Can I get a refund?

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How much time will I need to invest during the setup process?

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How much time will I need to invest during the setup process?

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How much time will I need to invest during the setup process?

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Can you sign an NDA?

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Can you sign an NDA?

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Can you sign an NDA?

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Is the pricing per agent?

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Is the pricing per agent?

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Is the pricing per agent?

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I don’t have access to the company’s Credit Card. Can you help me try the app anyway?

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I don’t have access to the company’s Credit Card. Can you help me try the app anyway?

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I don’t have access to the company’s Credit Card. Can you help me try the app anyway?

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How do you handle compliance with data protection regulations?

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How do you handle compliance with data protection regulations?

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How do you handle compliance with data protection regulations?

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What support is available if we encounter issues during setup or usage?

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What support is available if we encounter issues during setup or usage?

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What support is available if we encounter issues during setup or usage?

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Still have questions?

Still have questions?

We're here to help!

Get Your Zendesk and Workday Working Together

© 2024 Adelante CX. All rights reserved.

© 2024 Adelante CX. All rights reserved.

© 2024 Adelante CX. All rights reserved.